Connection is good. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc., have this idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing: help you stick together with the people who make your life come alive. That’s why we’re here.



Headquarters: Bellevue, Washington



Coverage: T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. Around the country, our Personal Coverage Check gives customers a clear picture of their local coverage.

Ownership: T-Mobile USA is the US operating entity of T-Mobile International AG & Co., the mobile communications subsidiary of Deutsche Telekom AG & Co. K.G. (NYSE: DT). Deutsche Telekom is one of the largest telecommunications companies in the world, with more than 80 million customers worldwide.

Our employees make a difference by solving challenges creatively and working effectively to inspire personal and professional growth.

T-Mobile Once Again Sets the Standard for Quality Customer Care in the Wireless Industry


For the Sixth Consecutive Reporting Period, Customers Identify T-Mobile as the Leader in Customer Care



BELLEVUE, Wash. – July 25, 2007 – T-Mobile USA, Inc., earned the highest ranking from the J.D. Power and Associates 2007 Wireless Customer Care Performance Study – Volume 2, marking the sixth consecutive period that T-Mobile holds the top spot. T-Mobile not only earned the highest ranking, but its overall customer care score was significantly higher than any other wireless carrier.



T-Mobile is now the only wireless carrier that has swept a J.D. Power and Associates national wireless category for six reporting periods.



"This ranking is an honor because it's the voice of our customers," said Sue Nokes, senior vice president of Sales and Customer Service, T-Mobile USA. "At T-Mobile, we are deeply committed to providing the best customer care, as measured not just in wireless, but across service industries, and this award provides direct positive recognition to our front-line employees who consistently put their focus and enthusiasm toward ensuring a customer experience that is unmatched by any other wireless carrier."



The study provides a detailed report card based on consumer experiences on the phone with T-Mobile customer service professionals, in person at T-Mobile retail stores, and online at www.t-mobile.com. The study notes the following:

In overall customer care performance, T-Mobile ranks highest among all wireless providers, significantly above all its competitors and the industry average.
T-Mobile’s Automated Response System (voice-prompted assistance) scores highest among all wireless providers and is significantly higher than the industry average.
T-Mobile scores significantly higher than the industry average in customers experiencing a hold time of two minutes or less.
In direct dealings with Customer Service Representatives, T-Mobile is at or above the industry average in all nine attributes measured in the study.


The 2007 Wireless Customer Care Performance Study – Volume 2 is based on responses from 10,500 wireless customers. Interviews were conducted between January and April 2007.



In 2007, T-Mobile has also received the highest-ranking in J.D. Power and Associates studies measuring the following:

Overall Customer Satisfaction, for the fifth consecutive reporting period, ranking ahead of all other wireless carriers in the Northeast, West and Southwest regions and highest in a tie in the other three regions: the Mid-Atlantic, Southeast and North Central
Wireless Retail Satisfaction, for the fifth consecutive reporting period
Business Wireless Satisfaction, for service offerings, promotions, cost and customer care


More information about the J.D. Power and Associates study can be found at www.jdpower.com/telecom.



About T-Mobile USA

Based in Bellevue, Wash., T-Mobile USA, Inc., is a member of the T-Mobile International group, one of the world’s leading companies in mobile communications, and the mobile telecommunications subsidiary of Deutsche Telekom AG. At the end of March 2007, nearly 110 million mobile customers were served by companies of the Deutsche Telekom group — 26 million by T-Mobile USA — all via a common technology platform based on GSM, the world’s most successful digital wireless standard. T-Mobile’s innovative wireless products and services help empower people to connect effortlessly to those who matter most. Multiple independent research studies continue to rank T-Mobile highest, in numerous regions throughout the U.S., in wireless call quality and wireless customer care. For more information, please visit the company’s Web site at www.t-mobile.com. T-Mobile® is a federally registered trademark of Deutsche Telekom AG. Stick Together, myFaves, and the myFaves design are service marks of T-Mobile USA, Inc.

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